Cindy Zhang CEO

A native of Shanghai and a graduate of Shanghai Institute of Tourism, Zhang started her career at CITS. In 2002, she joined Pacific World and she was responsible for officially opening the Pacific World Shanghai and Beijing office.

Ms. Zhang’s decade of destination management experience encompasses leadership, training, operations, business development, marketing, corporate expansion strategies and partnerships.

Yumi Zhou MICE MANAGER

A typical Shanghainese girl, Yumi approaches new challenges and adventure with an open mind, courage, and confidence. Yumi joined the company from its very beginning as MICE Manager. She has six years of experience as an Account Manager in the DMC industry, mainly handling large conferences and incentive programs. Yumi is strong in communication between clients and suppliers as well as in operations.

Jacques Arnoux REGIONAL DIRECTOR

Jacques is a veteran of the travel industry in Asia. His wealth of expertise and knowledge is valued by all. Jacques founded a global, well-known Destination Management company in the 1980s and developed it as one of the successful and award-winning DMCs in Asia before his retirement.

Jacques has now joined Faces of Hong Kong, Faces of Shanghai, Faces of Beijing and Faces of Thailand plus more offices in the other major cities in Asia soon to be opened.

Lilian Dong MICE MANAGER

A proud Beijing native, Lilian Dong values responsibility, caring, details and pushing for perfection. Prior to working at Faces Beijing as MICE manager, Lilian worked as the account manager for Pacific World for 6 years. She first joined CITS in 2005 and has 11 years experience in the tourism and MICE industry.

Lilian enjoys delivering flawless and top notch programs and is loved for her dedication and commitment to every client's vision. The client’s satisfaction is her most powerful driving force, to deliver successful programs time and again!